Refund policy

Return & refund policy

If you change your mind about your purchase, you will, of course, be refunded the entire amount you have paid. We refund the whole amount for an item, the same way you have paid, as long as it is returned unused and undamaged – in the original, undamaged packaging (see detailed description below).

You are responsible for payment of all direct costs in connection with returning the goods. You are also responsible for making sure the items are packed and shipped properly.

In all cases you must notify us of your wish of a refund no later than 14 days from the purchase date. Simply write us a mail to info@bruunmunch.com and state your order number and the items you wish to return.

Items bought on www.bruunmunch.com must be returned andaddressed to:

Bruunmunch Furniture

Vesterhavsgade 151

6700 Esbjerg

Denmark.

Bruunmunch can only accept non-damaged items returned in its original packaging with enclosed receipt. Returns are paid by the customer.

Items bought at a Bruunmunch retailer, must be returned to the respective retailer.

Please note:All items bought with a discount or items on sale are final. Items which have been specifically made to meet the customer’s specifications or which have been given a clear personalized look or quality. For example, if you have chosen a fabric for and item which has not been selected by Bruunmunch and is available for purchase on the webshop, or it the designs has been given other personal touches, or if it has been made in a special size or dimension at the purchaser’s request – these items cannot be cancelled, returned or refunded.

OBS: If you have a coupon code it will be usable for 6 months.

Right of cancellation

You have the right to cancel your order within 14 days from the day you placed an order on our site (unless the item has undergone any customisations on your request. See description above).

If you want to cancel your purchaseplease notify us of your wish to cancel as soon as possible. It’s up to you to document your wish to cancel in time. We, therefore, recommend that you send your request to us via email toinfo@bruunmunch.com.In your message of cancellation, you must clearly indicate that you wish to make use of your right of cancellation and provide us with your order number and outline which items you are referring to (in case you bought more than one item).

You cannot cancel an order just by refusing to accept delivery without at the same time clearly notifying us that you wish to cancel your order.

You must notify Bruunmunch that you are making use of your right of cancellation. You must also send your purchase back to us as quickly as possible and at the latest 14 days after you have notified us that you wish to cancel your order. You are responsible for paying the cost of returning the goods. You are also responsible for making sure that the items are properly packed. The confirmation of order mail must be included with the returned goods.

The items cannot be returned by regular post, must be shipped by a carrier experienced with handling furniture.

Your right of cancelation expires 14 days after the day upon which
a) You received your purchase
b) You received and are in physical possession of the last item when one order included several items which are delivered separately
c) You received and are in physical possession of the last part of an order which contains an item made up of several parts

Risk of Goods
The risk of goods passes to the buyer when the right of withdrawal expires after 14 days from receipt. If the product has been damaged or deteriorated after the buyer has received it, he / she will retain his right of withdrawal if the damage or deterioration is not due to negligence or lack of care from his or her side

It is recommended to store the original packaging as the product may be. Complaint or damage is recommended returned in original packaging.

The condition of the goods when you return them
You are responsible for any decrease in the value of the goods due to handling or using the item which was not strictly necessary to ascertain the functionality and qualities of said item. In other words, you can try out or test an item in the same way you would try out or test an item in a real, physical store.

If an item has been tested or used in ways that exceed those described above, the item can be considered to be “used” which means that when you cancel the order you will receive less than the original purchase price or no refund at all – depending on the commercial value of the item.

In order to have the entire original purchase price refunded, you are responsible for any decrease in the value of the goods due to handling by the shipping company you chose to return the items.

Return of purchase
If you wish to return your purchase, we will naturally refund the original purchase price. In cases where there is a decrease in the item’s original value, you are responsible for this amount which will be deducted from the purchase price.We do not cover or refund the shipping costs of returning the items.

We reserve the right to hold the return payment until we have received the goods you returned in perfect condition.

If you receive a defect item.
When you shop at www.Bruunmunch.com you automatically have a 2 years warranty. This means that you can either have a defective item repaired, exchanged, or you can get your money back or a reduction of the price, all depending on the situation and your wish.

It is, however, necessary that the claim is warranted, and that the defect is not the result of improper usage of the product or other damaging or inappropriate behaviour. It is the customer's duty to specify and, upon request, show how the error or defect is expressed.

How quickly must I make my claim?
You must file your claim within a “reasonable amount of time” after you discovered that an item was defective. If you make your claim within 6 months following the discovery of the defect, your claim will always be “in time” (assuming that you have made your claim at the latest 2 years after the purchase).

Defect items must be sent to:

Bruunmunch Furniture

Vesterhavsgade 151

6700 Esbjerg

Denmark.

When you return an item please tell us what the problem is and include as many details as possible.

Remember that the goods must be returned in proper packaging